Go Green with Online Billing
Frequently Asked Questions (FAQ)
- How do I sign up to view my bill online?
- When will my new User ID and password be activated?
- How do I enroll additional accounts?
- Will I continue to receive a paper bill in the mail?
- How do I cancel my E-Billing enrollment?
- How is my personal information kept safe?
- Are all computers safe to use?
- What types of payment are accepted?
- What if I forget my User ID or password?
- How do I change my name, phone number, or email?
- How do I change my password?
- How may I contact E-Billing via the Web or email?
- What software do I need to use E-Billing?
- Can I download my bills into Quicken or MS Money?
Enrollment
Security
Payments
Personal Information
Customer Care
Technology
Answers to Frequently Asked Questions
- How do I sign up to view my bill online?
- You can enroll online by clicking the Sign-Up link or by contacting us directly.
To speed-up your enrollment, have your paper bill and an email address at hand. Enrollment will take just a few minutes.
Once enrolled, you will be able to view a summary of your recent bills. - When will my new User ID and password be activated?
- Immediately. Your User ID and password are active immediately following enrollment.
- How do I enroll additional accounts?
- Click "My Profile" from the top banner menu and then click "My Accounts".
- Will I continue to receive a paper bill in the mail?
- No. Once you have enrolled, you will no longer receive a paper bill.
- How do I cancel my E-Billing enrollment?
- Please contact us.
- How is my personal information kept safe?
- E-Billing uses several methods to ensure that your information is secure:
- User ID and Password: Your User ID and password are unique identifiers that only you know. As long as you don't share your user name and password with anyone, no one can view your bills or personal information. For your security, you have 3 attempts to log in successfully before your account is locked. At that time, the Customer Care centre must be contacted.
- Encryption: E-Billing uses bit encryption to make your information unreadable as it passes over the Internet.
- Automatic Sign Out: E-Billing automatically signs you out of a session if you are inactive for 20 minutes.
- Are all computers safe to use?
- Computer security experts advise that you may put your information at risk when you use a public computer for personal business. While we use numerous security measures to protect your personal information on our website, the use of public computers may compromise the security of your information. Public computers include those in schools, libraries, Internet Cafes, etc.
For maximum security you may want to avoid using public computers when enrolling or modifying your personal information. - What types of payment are accepted?
- Pre-Authorized Debit, VISA, MasterCard, AMEX.
- What if I forget my User ID or password?
- User ID: You should choose a User ID that is easy for you to remember. If you forget your User ID please call Customer Care.
Password: If you forget your password, go to the Log-On page and click "Forgot your password". Enter your User ID and your password will be emailed to the email address you provided during enrollment. - How do I change my name, phone number, or email?
- To change your information, select the "My Profile" link on the top menu.
- How do I change my password?
- To change your password go to the Login page and click “Change Your Password”.
- How may I contact E-Billing via the Web or email?
- To contact E-Billing, click the link for Customer Care on the top menu.
- What software do I need to use E-Billing?
- You can access E-Billing from any web based computer with an Internet connection and a web browser that supports 128 bit encryption. For more information or to upgrade your software, click on the link below for your browser type:
- Microsoft Internet Explorer users: You will generally need version 4.0 or higher. To check the encryption level on your browser, click HELP, ABOUT, and it will be listed. Click for Microsoft upgrades and more information.
- Netscape Communicator Users: You will generally need version 4.0 or higher. Click for Netscape upgrades and more information.
- AOL users: Enter Keyword: 128 Browser. You will generally need version 5.0 or higher.
- Can I download my bills into Quicken or MS Money?
- No. At this time, you can not download your E-Bill information into money management programs. Look for this feature coming soon.
Call 1.888.322.2160