Transferring Your Number

  1. What is Local Number Portability?
  2. Why should I make the switch to Cityfone?
  3. Will I be able to keep my existing phone when I make the switch to Cityfone?
  4. Can I port my pay-as-you-go wireless number to Cityfone?
  5. Can I port my landline phone number to the Cityfone wireless service?
  6. How does my phone number get ported into Cityfone?
  7. Is every phone number eligible for porting to another service provider?
  8. What is the cost of porting into Cityfone?

Answers

1: What is Local Number Portability?

A: Local Number Portability enables Canada’s wireless phone subscribers to keep their phone number when changing service providers. This is similar to the system which is currently in place for home and business numbers.

2: Why should I make the switch to Cityfone?

A: Here are some great reasons:

  • No system access fees
  • Money-back guarantee
  • Competitive rates on Phones, Plans and Wireless Extras
  • Flexible terms
  • Free delivery
  • Keep your number
  • Extensive coverage: on GSM network & to 94% of Canadians
  • Friendly, responsive customer care - always!

3: Will I be able to keep my existing phone when I make the switch to Cityfone?

A: It’s possible in some cases if you currently have a GSM network phone, but we recommend upgrading your phone at the time of switching to ensure the best possible wireless experience.

4: Can I port my pay-as-you-go wireless number to Cityfone?

A: Yes, it is possible to transfer a phone number from a prepaid wireless service. But before considering a switch, you should ensure that your phone number is still active with your prepaid service provider. Please also note that any unused prepaid minutes cannot be switched over to Cityfone.

5: Can I port my landline phone number to the Cityfone wireless service?

A: Yes, it is possible to keep the same phone number when transferring your landline phone service to wireless service.

6: How does my phone number get ported into Cityfone?

A: Contact Cityfone Customer Care at 1-888-322-2160 and we will check whether your number is eligible for porting, free of charge. If it is, we will start the process of porting. You can select the plan and phone combination that’s right for you.

Cityfone will notify your previous service provider if you wish to move your number from their service to Cityfone.

Please note that you are still responsible for any cancellation fees and residual charges that may be owing under your previous service provider’s agreement.

7: Is every phone number eligible for porting to another service provider?

A: No, not every number is portable. Some areas of rural Canada are not eligible for Local Number Portability. Call us today to find out if and when your phone number is eligible.

8: What is the cost of porting into Cityfone?

A: Cityfone does not charge any fees for porting your wireless telephone number. However, cancellation charges may apply from your current provider. You should check with them. Talk Cityfone is not responsible for any contractual obligations and monthly fees relating to the service agreement with your previous service provider.