Local Number Portability FAQ

Starting March 14th (in most areas), you will be able to keep your phone number while switching wireless service providers. So if keeping your phone number has been your only reason for remaining with your current provider, you are finally able to reconsider your options.

Call Cityfone at 1.888.322.2160 to see what we have to offer!

Answers

What is local number portability?

Local Number Portability enables Canada’s wireless phone subscribers to retain their phone number when changing service providers. This is similar to the system which is currently in place for home and business numbers. The country’s major wireless carriers will be giving their customers the option of phone number “port out” by March 14, 2007 (in most areas).

Can I port my landline phone number to wireless?

A. Yes, you will be able to keep the same phone number when transferring your landline phone service to wireless service.

Can I port my pay-as-you-go wireless number to Cityfone?

A. Yes, it is possible to transfer a phone number from a prepaid wireless service. But before considering a switch, you should ensure that your phone number is still active with your prepaid service provider. Please also note that any unused prepaid minutes cannot be switched over to Cityfone.

How does my phone number get ported in to Cityfone?

A. Call Cityfone Customer Care at 1.888.322.2160 and we will check whether your number is eligible for porting, free of charge. If it is, we will start the process of porting. You can select the plan and phone combination that’s right for you.

Cityfone will notify your previous service provider if you wish to move your number from their service to Cityfone. Please note that you are still responsible for any cancellation fees and residual charges that may be owing under your pervious service provider’s agreement.

Will I be able to keep my existing phone when I make the switch to Cityfone?

A. It’s possible in some cases if you currently have a GSM network phone, but we recommend upgrading your phone at the time of switching to ensure the best possible wireless experience.

Is every phone number eligible for porting to another service provider?

A. No, not every number is portable. Some areas of rural Canada are not eligible for Number Portability, or may have it in effect by September 2007. Call us today to find out if and when your phone number is eligible.

What is the cost of “porting in” to Cityfone?

A. There will be no charge for porting in to Cityfone. Please note that you are still responsible for any contractual obligations and monthly fees relating to the service agreement with your previous service provider.

Call 1.888.322.2160