Say hello to a revolutionary home phone experience
Enjoy unlimited Canada-wide calling
Includes enhanced voicemail and call display
Keep your existing home phone number
No activation fees
Take your home phone device anywhere you go in Canada
Save money on your home phone services
Easy installation - no phone jack or software required
Convenience of one bill for both wireless and home phone services
Wireless Home Phone planNon-wireless customers
- Unlimited Canada-wide calling
- Enhanced voicemail and call display
- Call waiting, call forwarding and conference calling
It's easy to set up
- 1Plug the Home Phone device into a power outlet.
- 2Turn on the device and check for a strong signal strength.
- 3Plug your current home phone unit into the device and start calling!
Add a long distance add-on to your plan and save on international calling charges.
Get unlimited calling to the U.S.
Get 200 calling minutes to Europe.
Get 500 calling minutes to China, Hong Kong, India, Singapore (landline and mobile) and Taiwan (landline only).
Get 1,000 calling minutes to China, Hong Kong, India, Singapore (landline and mobile) and Taiwan (landline only).
Not interested in an add-on? Check out our pay-per-use rates for long distance calling.
Get started today!
Start a live chat session with one of our dedicated live agents
You can reach us at
Browse our plans, pair with phones and make your choice
Offer available for a limited time and is subject to change without notice.
Where applicable, international long distance, additional options and taxes are extra, and billed monthly. Long distance calls are billed by the minute. Usage exceeding minutes included in plan or add-ons are charged at the applicable pay per use rates.
Service intended for home use only (cannot roam with the device). Wireless Home Phone device required and is sold separately.
SIM included with the device is locked to and may only be used with the Wireless Home Phone device provided. Wireless Home Phone device accesses phone service over the wireless network in Canada (excludes Extended Coverage areas). Wireless coverage not available in all areas. Refer to wireless coverage map for details. For important wireless 9-1-1 information, visit our FAQs. 9-1-1 calls are routed based on the wireless network’s automatic location technology, but you may have to provide your home address to emergency responders. We recommend that you always have an alternative means of accessing 9-1-1 services from your home or business during a power or network outage. Corded or cordless landline home phone equipment is not included. Not compatible with services including but not limited to, wireless messaging and data services, fax service, medical alert systems, medical monitoring systems, credit card machines. IP/PBX Phone systems, or dial-up internet service. May not be compatible with your home security system or DVR/Satellite systems. Please check with your provider for options. Usage subject to the wireless service provider Terms of Service and Acceptable Use Policy.
Calls: Canada-wide calling includes calls from Canada to Canadian numbers. Only 10-digit Canadian based numbers eligible (excludes special numbers like 1-900). Monthly plan: Available only to existing customers with a postpaid monthly plan including voice services (Wireless Home Phone plans and data-only plans excluded). Wireless Home Phone device required.
Device: Device pricing and minimum monthly rate plan apply for each line, and vary by term and plan chosen.
Device can be used anywhere there is coverage on our wireless network in Canada (excludes Extended Coverage areas). Cannot be used while roaming. Wireless coverage not available in all areas.
Unlimited minutes to the U.S.: Includes calls from Canada to U.S. numbers (excluding Puerto Rico and the U.S. Virgin Islands).
200 minutes to Europe: Includes calls from Canada to United Kingdom, Austria, Belgium, Bulgaria, Cyprus, Denmark, France, Germany, Greece, Hungary, Iceland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Spain and Sweden.
500 minutes to Asia: Includes calls from Canada to Hong Kong, China, India, Singapore (landline and mobile) and Taiwan (landline only).
1000 minutes to Asia: Includes calls from Canada to Hong Kong, China, India, Singapore (landline and mobile) and Taiwan (landline only).
To our valued customers – on Friday July 8th we experienced a network outage across both wireless and wireline services. Our network is now fully operational to the standards you have come to expect. Once again, we sincerely apologize for the impact this has caused our customers. We will be automatically crediting customers with the equivalent of five days service. You do not need to contact us for the credit as it will be automatically applied to your account.Can you tell us what happened?
We’ve narrowed the cause of the outage on July 8, 2022, to a network system failure following a maintenance update to our core network, which caused a router malfunction early Friday morning.
Our core network processes, transmits and connects data and voice traffic for all of our wireless and wireline (internet) customers across Canada. This is how all major carriers in Canada and globally service wireless and wireline customers.Are all services back up and running?
Services are restored and our network is fully operational to the standards you have come to expect.How did you resolve the outage?
Identifying the root cause is a critical part of our work in a network impact like this. We narrowed down the cause to a network system failure following a maintenance update to our core network, which caused a router malfunction early Friday morning.
In response, we disconnected the specific equipment and redirected traffic, which allowed our network and services to come back online over time as we managed traffic volumes returning to normal levels.
We know we let our customers down. Our focus throughout the outage was getting our customers back up and running as quickly as possible.How will you make sure this doesn’t happen again?
Rogers is committed to making changes and investments to help ensure that it will not happen again.
Our technical experts and global vendors are continuing to dig deep into the root cause and identify steps to increase redundancy in our networks and systems.
As well, working with governments and our industry, we will implement what is needed to help preserve access to 911 and essential services during an outage.Can you confirm that my personal information is protected?
There is no indication that personal information has been compromised as a result of this outage. We take protecting our customers’ personal information very seriously and have put in place strict policies and procedures to safeguard their information.What are you doing for customers?
We want to do the right thing for our customers. We will be automatically crediting our customers with the equivalent of five days service as a way to show our commitment to earning back your trust. No action is required from you.Do I need to contact you to get my credit?
No. Your credit will be automatically applied to an upcoming bill, so no action is needed on your part.
We will not be sending you a text message or email about this credit. If you believe you have received a spam text message or email (for example, a text asking you to click on a link to get a refund), please visit our Frauds and Scams hub. Any suspicious texts should be forwarded to 7726 (SPAM). As always, please do not post your account number or share any personal details online.
Planning on travelling to the U.S.? You may be impacted. Read this important message BEFORE travelling to the U.S.
What is happening?
Wireless providers in the United States, including AT&T and T-Mobile, will permanently shut down their 3G/HSPA networks effective July 1, 2022.
As of July 1, 2022, all major U.S. carriers will permanently shut down their 3G/HSPA wireless network service within the U.S. (including Puerto Rico and the U.S. Virgin Islands). If you're still roaming in the U.S., starting on July 1, 2022, you will no longer be able to use wireless roaming services (including Emergency 9-1-1). Please note, there is no impact to your service while in Canada.
ALL customers will no longer be able to use wireless roaming services, such as wireless calls (including 911 calls), send or receive text messages or use cellular data while in the U.S. (including Puerto Rico and the U.S. Virgin Islands).
Can I continue to use my wireless phone in the U.S.?
You will no longer be able to use wireless roaming services in the U.S. as of July 1, 2022. You will no longer be able to make or receive wireless calls (including 911 calls), send or receive text messages or use cellular data while in the U.S. (including Puerto Rico and the U.S. Virgin Islands).
What if I don’t plan on using my phone in the U.S? Do I need to do anything?
If you’re certain that you won’t be using your device in the U.S., no additional action is needed.
Can I continue to use my wireless service in Canada and outside the U.S.?
Absolutely. The U.S. 3G/HSPA network shutdowns will not impact wireless service in Canada or while travelling to non-U.S. destinations.
Can I use Voice over Long-Term Evolution (VoLTE) roaming calling in the U.S.?
Unfortunately, no. Wireless service is not VoLTE roaming capable on our network service.
If I purchase or use a new device, will my wireless service work in the U.S.?
Why am I paying for a roaming plan that I will no longer be able to use?
We notified impacted customers that as of July 1, 2022, we will be removing all U.S. roaming features from U.S. roaming plans. If you wish to change your plan please contact us.
Will I be able to use my Travel Pack or roaming add-on after July 1, 2022?
No, as of July 1, 2022, all US roaming travel packs and add-ons will no longer be offered at Cityfone, and if you currently have a Travel Pack or roaming add-on it will be removed from your account and you will no longer be charged.